Introduction

Steve Comely takes  your privacy very seriously. This Privacy Statement explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the future and details of the circumstances in which we may disclose it to third parties. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement and/or any complaints please contact us at info@stevecomely.com

By visiting and using www.stevecomely.com (the “Website”) or any other application or website (“Application”) for the purchase of products from Steve comely you acknowledge that you have read, understood and are consenting to the practices in relation to use and disclosure of your personal information described in this Privacy Statement and our Terms of use.  If you are a minor and/or under the age of 18, please obtain your parent’s or guardian’s consent before providing us with any personal information if you are visiting and using the Website (which is intended only for persons from the European Union).

What information do we collect?

When you register for an account with us, place an order with us or send us an enquiry, we will collect certain personal information from you, for example:

• Contact details, including your name, postal address, phone numbers, and e-mail addresses
• Login and account information including username and password (although your password is never visible to us)
• Personal details including gender, hometown (through delivery address), and purchase history
• Personal preferences including your marketing preferences, only if you sign up for our newsletter or mailing list
• All communications when you contact us directly by email, phone, post or online form
• Payment and transaction information- records of the payment method used, but we do not collect the bank and credit card details
• Information provided by social media that you have given permission to connect or link to our site- e.g., social media account details such as name, Facebook ID, gender, profile picture, language, country, but we do not collect directly
• Information about your device, e.g., whether computer, table, smartphone, operating systems, ISP, and IP address
• Information about your location
• Information about fraud or criminal activity relating to your account, including payment screening for fraud

We do not collect payment or credit card information. All payment and credit card information are collected and processed by PayPal, Apple Pay, or such other payment processor used by Steve Comely.

We may collect statistical information about website traffic, sales and other usage related information which we may pass on to selected third parties. These statistics do not include any information which can identify you personally.

We may also obtain information about you as a result of authentication or identity checks.

In addition, for quality control and training purposes, we may monitor or record your communications with us.

How we will use this information?

We use this information to identify you as a customer, to process your order, to deliver products, to verify payment authenticity, to update our records, to enable your use of interactive features of our service and to generally manage your account with us and if you have consented to provide us with information by post, e-mail, mobile messaging, telephone communications and/or through any other electronic means including social network platforms about our products, events, promotions and services. We may also use this information to tailor how our website appears to you and to tailor the contents of our communications with you, so as to make the website and those communications more relevant to you.

We may also use your personal information for our internal marketing and demographic studies, together with non-personal data to analyze, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers.

We may use your personal information to communicate information about Steve Comely’s products, services, events, and for other promotional purposes. To modify your information (email or SMS) or opt out of receiving Steve Comely communications, please log into Account on the Website and amend your details as appropriate or contact us by email.

Please contact Steve Comely at info@stevecomely.com If you have any queries in relation to your data.

Retention and deletion of personal information 

We will at all times seek to comply with the requirements under the EU General Data Protection Regulation (“GDPR”) and of the UK Data Protection Act, 1998 (the “Act”) and any applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

Your data will be held and managed by Steve Comely, who acts as Data Controller for the purposes of the Act. 

We do not store credit card details, nor do we share customer details with any third parties. No credit card information is processed through our servers. PayPal, Sagepay, or such other payment processor used by Steve Comely processes purchases made by credit card.

We shall only keep your information as long as you remain an active customer and for 3 years afterwards or as otherwise required by law.

If you wish to request the deletion of your personal details, or wish to change your preferences at any time please contact info@stevecomely.com

Protection and management of your personal information

Unfortunately transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data we cannot guarantee the security of your data submitted to us and any transmission is at your own risk.

We do however use strict procedures and security features to try to prevent unauthorised access wherever possible. Personal information provided to us via the Website or via any Applications and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. The entire Website is “https,” the “s” indicating you are in a secure area employing SSL. Your browser may also give you a pop-up message that you are about to enter a secure area or display a padlock image.

The Website and the Applications use this encryption technology to protect your information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer service centre and stores also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

Cookies and how we use them

Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the website. When you enter our site our web server sends a cookie to your computer which allows us to recognise your computer. By associating the identification numbers in the cookies with other customer information that you provide when for example you log-in to the site, then we know that the cookie information relates to you.

We use cookies to elevate your user experience and the quality of our site and service. This includes keeping track of what you have in your shopping cart, remembering you when you return to our site, identifying how you navigate around the internet, including where you click, and which website you arrived from.

By continuing to use this site, you understand and consent to our cookie settings and use.

Updating and reviewing your personal details

You can amend or update your information by logging into Account on the Website and amending your details as appropriate.

How do I unsubscribe from email updates?

You have the right to opt-out of email updates from us at any time. If you have registered to receive updates from us, and you no longer wish to receive these, you can request that we amend your preferences as indicated in the particular communication, e.g. by using the unsubscribe link which is included on all email updates, or by emailing info@stevecomely.comwith “unsubscribe” in the subject line.

Other people who might use your personal information

In certain circumstances we may share your information with affiliated companies including other Steve Comely companies in globally, joint ventures, franchisees, licensees and selected service providers who perform functions on our behalf such as fulfilling orders, processing payments, and carrying out promotional services or data management. This includes the companies we have chosen to handle our order despatch service and any delivery company that we may use from time to time. We may also share your information with other companies who assist us in promoting our products and services in order to provide you with enhanced customer services and/or share information about our products and services with you. In each case, we will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the Act.

You also acknowledge and agree that in certain circumstances we may disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law, to comply with any legal process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud and/or to protect and defend the rights and property of Steve Comely and affiliated companies. At all times where we disclose your information for the purposes of credit risk reduction and fraud prevention we will take all steps reasonably necessary to ensure that it remains secure.

In the event that we or a part of our business undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

We may transfer information that we collect from you to affiliated companies, including other Steve Comely companies, joint ventures, franchisees, licensees, other companies who assist us in promoting its products and services and to selected service providers who perform functions on our behalf, based in countries in European Economic Area (“EEA”) or your country of residence and this information may be stored and processed in such countries. By submitting your personal data on the Website and/or any Applications you agree to this transfer, storing and/or processing in the EEA or your country of residence. In the event that we do transfer, store or process your personal data in a country outside the EEA we will take all steps reasonably necessary to ensure that the information is treated securely in accordance with this Privacy Statement and the Act, and other applicable data protection laws.

EEA resident right 

If you are a resident of the EEA, you have the rights of access, rectification, elimination, opposition, restriction of the processing and portability, as well as the right to file claims that is in your best interest, reporting to the relevant control authority. You may exercise said rights by sending an email to info@stevecomely.com

If we have collected and processed your personal information with your consent, you may withdraw your consent at any time by contacting info@stevecomely.com

You have the right to opt-out of email updates from us at any time by using the unsubscribe link which is included on all email updates, or by emailing info@stevecomely.com  with “unsubscribe” in the subject line.

Third party links

The Website and/or Applications may from time to time contain links to other websites not controlled by us. We do not accept responsibility or liability for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by this Privacy Statement. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.

Changes to this privacy statement

We may update this Privacy Statement from time to time. The amended Privacy Statement will be posted on the Website. Please check this page regularly for changes to this Privacy Statement. If you continue to use the Website or if you submit information to us following such changes, you will be deemed to have read and agreed them.