SHIPPING POLICY
INTRODUCTION
Last update: 12/03/2026
At Steve Comely, we are committed to ensuring that every order is processed and delivered as efficiently and securely as possible. We work with trusted logistics partners and professional carriers to provide reliable shipping services to our customers worldwide.
This Shipping Policy explains how orders are processed, how shipping times are estimated, and what customers can expect during the delivery process.
By placing an order on our website, customers acknowledge and agree to the shipping procedures described in this policy.
If you have any questions regarding shipping or delivery, please contact our support team at:
ORDER PROCESSING
All orders placed on the Steve Comely website are subject to order verification and product availability.
Once an order has been successfully placed and payment has been confirmed, our team begins preparing the order for shipment.
Orders are typically processed within:
1–3 business days
Processing times may vary depending on factors such as:
• product availability
• order volume during peak periods
• promotional events or seasonal sales
Orders are not processed or shipped on weekends or public holidays.
Customers will receive a confirmation email once their order has been successfully placed. A second email containing shipping details and tracking information will be sent once the order has been dispatched.
SHIPPING DESTINATIONS
Steve Comely offers shipping to a wide range of international destinations.
Available shipping destinations may include:
• countries within the European Union
• United States
• United Kingdom
• Canada
• Australia
• other selected international locations
Shipping availability may vary depending on logistics restrictions, customs regulations, or courier limitations in certain regions.
If shipping is not available to a specific destination, customers will be notified during the checkout process.
ESTIMATED DELIVERY TIMES
Delivery times depend on the destination country and the courier service used.
Estimated delivery windows are provided during checkout and may vary based on shipping conditions.
Typical delivery estimates are:
Europe: 5–10 business days
International destinations: 7–15 business days
Please note that these delivery times are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary due to factors beyond our control.
SHIPPING COSTS
Shipping costs are calculated at checkout and depend on several factors, including:
• delivery destination
• package weight and size
• selected shipping method
• promotional shipping offers
Customers will always be able to review the final shipping cost before completing their purchase.
In some cases, Steve Comely may offer free shipping promotions for specific regions or minimum order values. Such promotions will be clearly indicated on the website when available.
ORDER TRACKING
Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information.
This tracking number allows customers to monitor the progress of the shipment through the courier's website.
Tracking updates may take 24–48 hours to appear after the shipping confirmation has been sent.
If tracking information does not appear immediately, customers are encouraged to wait until the courier has processed the shipment within their system.
DELIVERY RESPONSIBILITY
Once an order has been handed over to the courier service, the delivery process is managed by the shipping carrier.
While Steve Comely works with reliable logistics partners, delivery timelines may occasionally be affected by circumstances beyond our direct control.
These may include:
• courier logistics delays
• customs inspections
• severe weather conditions
• transportation disruptions
• peak seasonal shipping periods
Steve Comely will assist customers in communicating with the courier when necessary to help resolve delivery issues.
CUSTOMS, DUTIES AND IMPORT TAXES
For international orders shipped outside the customer's country of residence, customs duties or import taxes may apply depending on local regulations.
These charges are determined by the destination country's customs authority and are not controlled by Steve Comely.
Customers are responsible for any customs duties, import taxes, or additional fees required by their local authorities.
Failure to pay required customs fees may result in delays or the return of the shipment to the sender.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information at checkout.
If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.
If an order is returned to Steve Comely due to an incorrect address or failure to collect the package from the courier, customers may be responsible for additional shipping costs required to reship the order.
If customers notice an error in their shipping information after placing an order, they should contact our support team immediately at:
We will attempt to update the shipping details if the order has not yet been processed.
LOST OR STOLEN PACKAGES
Steve Comely is not responsible for packages that are marked as delivered by the courier but subsequently lost or stolen.
Customers are encouraged to ensure that delivery addresses are secure and that someone is available to receive the package when delivery is expected.
If a customer believes a package has been lost during transit before delivery confirmation, they should contact us as soon as possible so that we can assist in initiating an investigation with the courier.
SHIPPING DELAYS
While we aim to meet all estimated delivery timelines, delays may occasionally occur due to circumstances outside of our control.
Examples include:
• customs clearance procedures
• transportation disruptions
• extreme weather conditions
• high shipping volumes during holidays or sales periods
Steve Comely will do its best to assist customers in tracking delayed shipments and communicating with the courier when necessary.
However, delivery delays caused by third-party logistics providers are not considered grounds for automatic refunds unless the package is confirmed lost.
REFUSED OR UNDELIVERABLE SHIPMENTS
If a shipment cannot be delivered due to circumstances such as:
• refusal of delivery by the recipient
• incorrect address provided by the customer
• failure to collect the package from the courier
the package may be returned to the sender.
In such cases, customers may be responsible for:
• additional shipping costs required to resend the package
• any customs fees incurred during the return process
CONTACT
If you have any questions regarding shipping, delivery times, or tracking information, please contact our support team at:
Our team will be happy to assist you.