General

We have a 14 day return policy, which means you have 14 days after you receive the item to request its return. Get in touch with info@stevecomely.com  and you will be given full instructions for the proper return and refund procedure.

To be eligible for return, the item must be new, in the same condition it was received, unworn or unused, with tags and in the original packaging.

If the item is not in the same condition as it was purchased, if it has been washed, used, removed from the original label, or in any way damaged, we will not be able to accept your return request.

We will accept the return if:

• The size does not correspond to your needs: (Option A) In this case you can decide to return the item in question at no additional cost, we will provide you with a free shipping label for the change of the item. We will send you the correct size at no additional cost. (Option B) Alternatively, you may choose to send the item back to us at your expense, including any taxes, and you will receive a refund of your original purchase within 10 days of approval. Timelines may vary depending on your bank. We guarantee that we will do everything we can to maximise your refund time.

• The item purchased does not match the item received: In this case, we ask you to notify us immediately of the inconvenience, kindly attach evidence and details, and return the item to us. We will provide you with a free shipping label. Once the item has been examined and approved, you can receive a refund within 10 days of approval. Timelines may vary depending on your bank. We guarantee that we will do everything we can to maximize your refund time.

• Delivery has been delayed more than the expected days or you have not received the item: In this case you can decide to wait for your delivery and benefit from a discount for your next purchase on stevecomely.com, or notify us of the inconvenience, kindly attach evidence and details, and request a refund. We will provide you a free shipping label and you will be charged within 10 days after receipt of the item and its approval. Times may vary depending on your bank. We guarantee that we will do everything possible to maximisethe refund time.

• The item received is damaged: In this case, we ask that you inform us of the inconvenience immediately, kindly attach evidence and details, and return the item to us. We will provide you with a free shipping label. Once the item has been examined and approved, you can receive a refund within 10 days of approval. Timelines may vary depending on your bank. We guarantee that we will do everything we can to maximise your refund time.

• For other causes, please feel free to contact us and we will try to solve your needs as best we can. 

Whatever the problem with the item, the key is to treat it with the utmost care and respect to increase the chances of your return request being accepted. At Steve Comely, we want you to be fully satisfied with your purchase, but equally we ask you to treat our garments with the utmost care. We sincerely appreciate your commitment.

To initiate a return, you may contact us at info@stevecomely.com

If your return is accepted, we will send you instructions on how and where to ship the package. Items sent without first requesting a return will not be accepted.

Damage and problems

Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item so that we can assess the problem and remedy it.

Exceptions / non-returnable items

Some types of items cannot be returned, such as custom products (such as special orders or customised items). Please contact us if you have questions or concerns about a specific item. We do not accept returns or exchanges for Steve Comely products not purchased on stevecomely.com.

Changes

The quickest way to ensure you get what you want is to return the item in question and, once the return is accepted, make a separate purchase for the new item.

Refund

Once we receive and check the return, we will inform you whether the refund has been approved or not. In the event that the item received is not in the original condition with which it was delivered to you, we will not accept the return request and will resend the item to you. If approved, the refund will be made automatically with the original payment method within 10 business days. Please note that it may take some time for the bank or credit card company to process and issue the refund. If more than 15 business days have passed since your return was approved, please contact us at info@stevecomely.com