INTRODUCTION

Last updated: 12/03/2026

At Steve Comely, we strive to offer products that reflect the highest standards of design, craftsmanship, and quality. Our goal is to provide every customer with a reliable and satisfying shopping experience, from the moment an order is placed until it is successfully delivered.

We understand that, in certain situations, a product may not meet expectations or may require a different size or style. For this reason, we have established a clear and transparent return policy designed to ensure fairness and efficiency for both our customers and our business operations.

This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded. By placing an order on our website, customers acknowledge and agree to the terms outlined in this policy.

We strongly encourage customers to carefully review the information below before submitting a return request.

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1. RETURN PERIOD

Customers have the right to request a return within 14 days from the date the item is delivered, in accordance with applicable consumer protection regulations and distance selling laws.

The return period begins on the day the package is marked as delivered by the shipping carrier. Requests submitted after the 14-day period may not be eligible for approval.

To initiate a return request, customers must contact our support team by email at:

info@stevecomely.com

The request should include the order number and a brief explanation of the reason for the return.

Please note that returns sent without prior authorization from Steve Comely will not be accepted. Our support team will provide detailed instructions and the return address once the request has been reviewed and approved.

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2. RETURN ELIGIBILITY

To be eligible for a return, the product must meet specific conditions to ensure that items can be resold and handled appropriately.

Returned products must comply with the following requirements:

• the item must be unused and unworn
• the item must be free from stains, odors, or any signs of wear
• all original tags and labels must remain attached
• the item must be returned in its original packaging
• the product must be in the same condition in which it was received

These conditions help maintain the quality standards expected by all Steve Comely customers.

Steve Comely reserves the right to refuse returns if the item shows evidence of:

• use or wear
• washing or cleaning
• physical damage caused after delivery
• removal of original tags, labels, or protective elements

If a returned product does not meet the eligibility criteria, the return request may be declined. In such cases, the item may be shipped back to the customer at their expense.

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3. SIZE EXCHANGES

We understand that sizing can vary depending on personal preference, body shape, or product design. If an item does not fit correctly, customers may request a size exchange.

To request an exchange, customers must contact our support team within the return period.

For approved size exchanges:

• Steve Comely may provide one complimentary return shipping label
• the replacement item will be shipped after the returned product has been received and inspected

All exchanges are subject to product availability at the time of processing.

If the requested size is no longer available, customers will be offered the following alternatives:

• a full refund
• store credit for future purchases
• the possibility to select an alternative product of equal value

Our goal is to ensure that customers receive a product that meets their expectations.

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4. RETURNS FOR PERSONAL REASONS

Customers may decide to return an item for personal reasons unrelated to product defects or errors.

Common reasons include:

• change of mind
• preference for a different style
• dissatisfaction with the fit
• personal aesthetic preference

In these cases, the return request may still be accepted provided that the item meets the return eligibility requirements described in this policy.

However:

• return shipping costs are the responsibility of the customer
• customers must arrange the shipment using a reliable and trackable shipping service

Steve Comely is not responsible for returned packages that are lost, delayed, or damaged during transit if the shipment was sent without tracking.

We recommend always using a shipping service that provides tracking and delivery confirmation.

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5. INCORRECT ITEMS

In the unlikely event that a customer receives an item that differs from the one originally ordered, we ask that the issue be reported promptly.

Customers must notify us within 48 hours of delivery by contacting:

info@stevecomely.com

The email should include:

• the order number
• photographs clearly showing the incorrect item
• a brief explanation of the issue

Once the case has been reviewed and verified by our team, Steve Comely will provide:

• a complimentary return shipping label
• either a replacement item or a full refund

Our priority is to resolve such situations quickly and ensure the correct product reaches the customer.

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6. DAMAGED ITEMS

Although all orders are carefully inspected before shipment, damage may occasionally occur during the shipping process.

If an item arrives damaged, customers must contact us within 48 hours of receiving the package.

To allow us to properly investigate the issue, customers will be asked to provide:

• photographs of the damaged product
• photographs of the packaging and shipping box
• the order number and delivery details

Once the documentation has been reviewed, our team will determine the most appropriate resolution. Depending on the circumstances, this may include:

• replacement of the damaged product
• a full refund
• store credit where applicable

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7. NON-RETURNABLE ITEMS

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return.

Non-returnable items may include:

• customized or personalized products
• special or made-to-order items
• limited edition products where specified
• products that have been worn, altered, or modified

Additionally, returns will not be accepted for products that were not purchased directly through the official Steve Comely website.

Items purchased through third-party retailers, marketplaces, or resellers must be returned through the original point of purchase.

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8. RETURN PROCESS

To initiate a return request, customers must follow these steps:

1. Contact info@stevecomely.com and include your order number.

2. Wait for confirmation and return authorization from our support team.

3. Carefully package the item in its original packaging, ensuring it is properly protected.

4. Ship the item to the return address provided in the authorization email.

Please note that returns sent without prior authorization may be refused or returned to the sender.

Following the correct procedure ensures that returns can be processed efficiently.

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9. RETURN INSPECTION

Once the returned product arrives at our facility, it will undergo a quality inspection performed by our team.

This inspection is necessary to verify that the item meets all return conditions described in this policy.

If the returned product complies with the requirements, the refund or exchange process will be initiated.

If the item does not meet the eligibility criteria, the return may be rejected and the product may be shipped back to the customer.

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10. REFUND PROCESS

Once the return has been approved and successfully inspected, the refund will be issued using the same payment method originally used for the purchase.

Refund processing time may take:

up to 10 business days

Please note that additional time may be required depending on the customer's bank or payment provider. Processing times may vary based on financial institutions and payment networks.

Customers will receive confirmation once the refund has been issued.

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11. LATE OR MISSING REFUNDS

If you have not received your refund within 15 business days after approval, we recommend taking the following steps:

1. Check your bank account again.

2. Contact your bank or payment provider to verify if the refund is pending.

3. Contact us at info@stevecomely.com for further assistance.

Our support team will be happy to help verify the status of the refund and assist with any necessary follow-up.

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12. DELIVERY DELAYS

Shipping times displayed on our website represent estimated delivery windows based on standard carrier operations.

However, delivery delays may occasionally occur due to circumstances beyond our control, including:

• courier logistics issues
• customs clearance procedures
• severe weather conditions
• transportation disruptions or peak shipping periods

In the event of a delayed shipment, Steve Comely will assist customers in communicating with the shipping carrier and investigating the status of the delivery whenever possible.

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13. ABUSE OF RETURN POLICY

To ensure fairness and maintain the integrity of our services, Steve Comely reserves the right to refuse returns from customers who repeatedly abuse the return system or violate the conditions outlined in this policy.

Examples of abuse may include:

• excessive return requests
• returning worn or damaged items
• repeated violations of return conditions

These measures are implemented to protect our business operations and ensure a fair experience for all customers.